Insurance and TPA

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Seamless Cashless Hospitalisation

We have partnered with leading third-party administrators (TPAs) and Insurance Companies to provide you with a hassle-free billing process. If you have a valid health insurance policy from one of our partner providers, you can avail of cashless treatment for planned and emergency procedures.

Our Key Insurance & TPA Partners

We work with a wide network of providers, including (but not limited to):

  • TPAs: Medi Assist, MD India, Paramount Health, Vidal Health, Heritage Health, Raksha TPA, FHPL, and Safeway TPA.
  • Private Insurers: Star Health, Niva Bupa, HDFC ERGO, ICICI Lombard, Care Health, Bajaj Allianz, Tata AIG, and Aditya Birla Health.
  • Public Insurers: National Insurance, New India Assurance, Oriental Insurance, and United India Insurance.

Note: Our empanelment list is updated regularly. Please contact our Insurance Desk to confirm if your specific policy is currently covered for cashless benefits.

How the Process Works

1. Planned Hospitalisation

If your surgery or treatment is scheduled in advance:

  • Step 1: Visit the TPA Desk at least 48–72 hours before admission.
  • Step 2: Submit your Insurance Card, Policy Copy, and Aadhaar/ID proof.
  • Step 3: Our team will coordinate with your doctor to fill out the Pre-Authorisation Form and send it to your TPA/Insurer for approval.

2. Emergency Hospitalisation

In case of an emergency:

  • Step 1: Present your insurance details at the time of admission.
  • Step 2: We will initiate the “Emergency Pre-Auth” process immediately.
  • Step 3: Approval is usually received within 2–6 hours, depending on your insurance provider’s response time.

Important Checklist for Patients

To ensure your claim is processed without delays, please keep the following ready:

  • Health Insurance Card or a digital copy of your policy.
  • Government ID Proof (Aadhaar Card, PAN Card, or Voter ID).
  • Past Medical Records (including previous consultation papers and diagnostic reports related to the current ailment).
  • Cancelled Cheque (required by some insurers for settlement purposes).

Frequently Asked Questions

Is 100% of my bill covered? Most policies exclude “non-medical expenses” (such as registration fees, toiletries, or certain consumables) from coverage. The patient must settle these at the time of discharge.

What if my cashless claim is denied? If a cashless request is denied, it doesn’t mean your insurance is invalid. You can still proceed with the treatment by paying the hospital directly and later filing for Reimbursement with your insurance provider.

Need Assistance?

Our Insurance Team is available to help you navigate the paperwork so you can focus on what matters most: recovery.

  • Location: Ground Floor, Main Lobby (Near Reception)
  • Hours: [Insert Hours, e.g., 9:00 AM – 6:00 PM]
  • Direct Helpline: [Insert Phone Number]
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